Roy Lilley's Dealing with Difficult People: Handle Aggression; Manage PDF

By Roy Lilley

ISBN-10: 0749460288

ISBN-13: 9780749460280

Workplaces are choked with every kind of individuals, and a few of them could be very tough to get besides. via knowing tricky humans and their behaviors, a savvy person can unravel the awkward and tricky events created through tricky people. 

Dealing with tough People
appears to be like at tough habit – what drives it and the way to deal with it. concerns Roy Lilley discusses contain: spotting the seven different types of tough individual, dealing with competitive humans, dealing with clash, motivating lazy colleagues, facing tough consumers, and dealing with complaints. 

Practical and obtainable, this e-book is usually recommended for managers seeking to increase functionality, revenues humans trying to win extra enterprise, or an individual who has to house tough colleagues or the general public.

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Extra info for Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Creating Success)

Sample text

I couldn’t eat breakfast before all of the beds were made perfectly. I had to put all of the laundry away before I could leave the house. My husband used to say if he got out of the bed to go to the bathroom, I would get up and make the bed. “About four years ago I gave in and decided to take Prozac to see if it would help. The OCD almost destroyed my marriage and drove my kids crazy, so I thought it would be worth a try. It has made a difference. qxp 11/5/07 3:23 PM Page 41 I have successfully conquered the more drastic aspects of the OCD, but still must have things in perfect order.

This book is not aimed at women with OCD or any other major psychological condition. It is intended for women who find that their perfectionist tendencies sometimes take away from the quality of their lives. If you suspect you have OCD, talk with your primary care physician, who, if necessary, will refer you to a psychiatrist. gov under “health information”). What OCD Looks Like Sharon, one of the women we interviewed for this book, was diagnosed with obsessive-compulsive disorder twenty years ago.

So we took on two full shifts— one at work and one at home. What we didn’t shift was our expectations. We want our homes to look as nice as the homes of our friends who don’t work. Working mothers try to do our jobs as well as male coworkers or female peers who don’t have children. qxp 11/5/07 3:23 PM Page 32 intensity we put into our mothering efforts today. Families were larger. Children didn’t necessarily attend school before first grade. . Mothers did more housework. They didn’t have time to religiously get in their sessions of “floor time” with each child.

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Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Creating Success) by Roy Lilley


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