Kevin Wilson, Jennifer Wauson James Stroman's Administrative Assistant's and Secretary's Handbook ~ 3rd PDF

By Kevin Wilson, Jennifer Wauson James Stroman

ISBN-10: 081440913X

ISBN-13: 9780814409138

ISBN-10: 0814409768

ISBN-13: 9780814409763

Among coordinating conferences, making shuttle preparations, and working the telephone traces, being a certified administrative assistant calls for an marvelous and sundry variety of talents regarding interpersonal conversation, written displays, and organizational skill. Written in a down-to-earth variety, "Administrative Assistant's and Secretary's guide" presents readers with info on matters together with checklist holding, mobilephone utilization, place of work machines, mail, enterprise letters, and software program skills.Now in its 3rd variation, the booklet has been thoroughly revised with extended insurance of themes together with digital files administration, interpersonal and verbal exchange talents, troubleshooting laptop difficulties, time and pressure administration, customer support, occasion making plans, internet conferencing, math for workplace pros, place of work administration and supervision, transcription, and lots more and plenty extra. finished and fully up to date, this can be the booklet each administrative specialist should still personal.

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You’ve no doubt experienced this yourself as a caller and will always retain negative thoughts concerning that company . Always have the courtesy to say , “Hello. ” Then wait until the caller answers yes or no. ” and then be cut of f before he or she has had a chance to say no. qxp 1/14/2008 9:38 AM Page 22 A D M I N I S T R A T I V E A S S I S T A N T ’ S A N D S E C R E T A RY ’ S H A N D B O O K TELEPHONE ETIQUETTE TIPS The following checklist will assist you in practicing good telephone etiquette and performing your telephone answering responsibilities in a professional manner: 3 TELEPHONE USAGE 1.

Discretion is always necessary . You must not overstep your role by touching or mentioning papers that your employer considers personal or private. In addition, many employers maintain their own unique filing system atop their desks and advise their administrative assistant not to touch those stacks unless absolutely necessary . One such necessity may be if the boss telephones from out of the office and asks you to retrieve a letter or document from atop the desk. If this happens, turn the stack to the side at the point you found the letter, so that you can later replace it exactly where it was.

It cannot read type styles such as script, italic, and highly stylized characters. It also has trouble deciphering dot-matrix print if the dots that form each character are not touching each other. Among the best typeface designs to choose from are those known as sans serif. Addressing your Mail Postage Use a stamp, postage meter or PC Postage to affix the correct amount. Use our online Calculator to calculate postage rates*. Delivery Address Print clearly the delivery address parallel to the longest side of the package.

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Administrative Assistant's and Secretary's Handbook ~ 3rd Edition by Kevin Wilson, Jennifer Wauson James Stroman


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